Queuing System Free Template
Introduction of the Study
Table of Contents
The capstone project, entitled “Queuing System” is designed to be used by different industries in managing the flow of their customers. The said project will be installed in the queue areas to electronically control the flow of the customers who want to avail services of a certain industry.
Businesses that don’t have an effective queuing system may suffer losses. Monetary and customer losses may be encountered if long queues of customers will not be properly managed and accommodated. The most common scenario that a customer may encounter when visiting a business is the long lines of customers. The customers will be obligated to fall in line while waiting for their turn. Customers will be inconvenienced and will exert too much effort and time by standing and waiting in the long queues. Poor queue management will be a disadvantage in a customer-facing environment.
Proposed Solution
To resolve the aforementioned problems, the researchers of the project proposed a Queuing System that will automate the process of managing and controlling customer flow in the establishment. The system is an effective tool to prevent overcrowding in establishment queue areas. The proposed system will be installed in the establishment’s queue areas to guide customers to their designated counters. The screen will provide the queue updates by displaying the counter number and the corresponding ticket number of the customer. The proposed system helps to automate the queuing process while improving service and enhancing the overall customer experience.
Objectives of the Study
General Objective – The main goal of the project is to design and develop an automated queuing system that will electronically assist in controlling the flow of customers to improve services and enhance customer experience.
Specifically, the project aims the following objectives:
- To design an automated system that will manage the queuing process.
- The system will assist in controlling the flow of customers to avoid overcrowding.
- To develop a system that will guide customers while waiting for their turn in the line.
- The system will improve customer service and customer experience.
- To design an effective system that will streamline the process of accommodating customers in a systematic and organized way.
Significance of the Study
The success of the project is deemed beneficial to the following:
Different Industries/Establishments. The system will help them respond and accommodate their customers in a fast, convenient and organized manner. The system will improve their customer service as well as improve their customer’s experience.
Customers. The system will help them to conveniently wait in queues. The customers will receive satisfying services.
Researchers. The success of the study will help them gain more experience, skills, and knowledge in developing successful projects.
Future Researchers. The study can serve as their reference if they wish to make an update for the system or if they want to develop their own version of the project.
Development Tools
The capstone project,” Queuing System” is a system that allows electronic management of queuing processes. The said project will improve the overall process of customer services while improving the customer experience.
This article will provide you with an idea on what are the forms to be included in a Queuing System with SMS. PHP and Bootstrap were used to develop the said template.
Documentation of the project is available upon request (chapters 1 to 5). Feel free to message us for the complete documentation of the project.
Project Highlights
The Queuing System is a system that will automate the process of controlling customers flow. The system will be an effective tool to avoid inconvenience and hassle in availing services due to long queues.
Listed below are the advantages of Queuing System:
- Automated Que Process- the system will allow the automated process of managing long lines of customers
- Records Management – it is a database system that makes the records queue list electronic, safe, accurate, reliable, and fast.
- Fast Transaction – the system will let the completion of the customer service and transaction easy and fast.
How the System Works
This section of the paper will explain how the system will works. The discussion will focus on the forms, module,s and user interface of the system. The password of the zip file is 56fjr56s56%$2.
Kiosk – this is where the intended users search and inquire for the services they want.
The customer will enter the following information:
- Enter or search name
- Select Category
Shown below is the design of the kiosk.
Front-end – the front- end will display the information about the counter number and the corresponding ticket number of the customers that will occupy their designated counter.
The image below is the design of the front end of the system.
Administrator Account
Login Form – this form will be used by the intended users in logging in to the system. The users can set up their own username and password that they will input in the form to access the system.
The image shown below is the design of the login form.
Admin Dashboard – This dashboard serves as the homepage of the system administrator. This dashboard will be displayed when the admin logs in to the system.
The administrator’s dashboard displays the following information:
- Number of customers
- Number of served transactions today
The design of the administrator’s dashboard is shown below.
Customer Management – this module will allow the admin to manage the information of the customers who are registered in the system. The admin can add, edit or delete information of the customers.
The following information of the customers will be encoded in the system.
- Full name
- Contact
Shown below is the layout of the Customer Management Module.
User Management – this form will let the system administrator manage the users of the system.
The following information of the users will be entered into the system:
- Full name
- Contact
- Address
- Username
- Password
The image shown below is the form design of the user management.
Counter # – this form will allow encoding of the counter numbers that will cater the inquiries of the customers.
- Number
Shown below is the form design of Counter #.
Category – this form will require the category encoding of category name of services inquired by the customers.
- Category name
The image below is the design of the category form.
Que List – this form will require and display the Que list information of customers.
The following information will be encoded in the system:
- Counter number
- Customer
- Category
Shown below is the design of the Que List form.
Ads Management – this module will allow the system administrator to manage the ads that will appear in the system.
The following information of the ads will be encoded:
- Video or Image Upload
- Status – Active, Inactive
The image shown below is the design of the Ads Management module.
Que Report Archive – this page will display the Que Report of the system.
The following information will be displayed:
- Category Name
- Counter number
- Customer
- Date/Time
- Status – completed, skipped
Report by Counter – this form will display the report of completed transactions by the counter. The report will be presented using a graph.
Shown below is the design of the Report by Counter form.
Report by Category – this form will display the report of the completed customer services by category.The report will be presented using a table and graph.
The image shown below is the Report by Category form design.
Conclusion
The researchers conducted the study to develop an automated queuing system. The system will serve as a response to the need for an effective system that will streamline the process of controlling the flow of customers in the business. The result of the study showed that the developed system met the needs and requirements of the respondents and intended users of the system. Majority of the respondents and intended users have seen the potential of the system.
Hence, the researchers concluded that the system is an effective tool to assist businesses in managing and controlling the flow of customers in the queue areas. The developed application will help avoid overcrowding and significant losses of the business. The application will further improve the over all system of accommodating customers. Customer services and experience will improve and will benefit to the welfare of the company.
Recommendations
The researchers highly recommend the implementation of the system. The system will provide them an easy way to manage and control the flow of customers in businesses. The system is highly recommended for its efficiency and reliability that can be rendered to businesses in improving customer service and experience. The intended users of the system should be armed with knowledge in order to correctly utilize the developed system.
The researchers of the project recommend the following:
- Businesses should consider using the system in dealing with their customers every day to avoid overcrowding and inconvenience.
- Queuing System is highly recommended for it ensures effective management and control of customers flow.
- The researchers highly recommend the system to be use by the customer and staffs for effective and efficient transaction of services.
FREE DOWNLOAD SOURCE CODE TEMPLATE
You may visit our Facebook page for more information, inquiries, and comments. Please subscribe also to our YouTube Channel to receive free capstone projects resources and computer programming tutorials.
Hire our team to do the project
